1. Scope
This Privacy Policy describes our privacy practices for apps, websites, customer support channels, and related services operated by INTERSTELLAR NETWORK TECHNOLOGY PTE. LTD.
Not every data category listed below is collected by every app or every user. The specific data we process depends on the features you use, the permissions you grant, the device settings you choose, and the lawful purposes connected to the service.
2. Data We Collect
Depending on the app and the features you use, we may collect, access, or receive the following categories of data:
| Category | Examples | Typical Purpose |
|---|---|---|
| Account and contact data | Name, email address, account ID, login credentials, profile details. | Account creation, authentication, customer support, service notifications. |
| App activity and usage data | Feature usage, in-app interactions, preferences, session events, diagnostic events. | App functionality, analytics, troubleshooting, service improvement. |
| Device and technical data | IP address, device model, OS version, app version, language, crash logs, identifiers. | Security, fraud prevention, compatibility, debugging, performance monitoring. |
| User communications and content | Support emails, feedback, messages, attachments, or content you submit through the app. | Responding to requests, resolving issues, improving service quality. |
| Purchase or transaction data | Subscription status, order references, receipt details, billing-related metadata. | Order processing, entitlements, refunds, compliance, fraud prevention. |
| Location data | Approximate or precise location, only when required for a feature and permitted by you. | Location-based functionality, localization, fraud prevention, support. |
| Sensitive device access data | Camera, microphone, photos, files, contacts, calendar, or other protected device areas. | User-requested features such as uploads, scanning, voice, sharing, or syncing. |
We may collect data directly from you, automatically from your device or app usage, or from service providers and partners acting on our behalf where permitted by law.
3. How We Use Data
We may use personal data for the following purposes:
- To provide, maintain, secure, and improve our apps and related services.
- To create and manage user accounts, sign-in sessions, subscriptions, and purchases.
- To deliver requested features and content, including features that depend on device permissions.
- To analyze app performance, diagnose crashes, fix bugs, and improve reliability.
- To communicate with you about service updates, support requests, legal notices, and policy changes.
- To prevent abuse, fraud, unauthorized access, and violations of our terms or applicable law.
- To comply with legal obligations and respond to lawful requests from authorities.
4. Permissions and Device Access
Some app features may request access to protected device data or permissions, such as camera, microphone, photos, files, contacts, notifications, or location. We request such access only when it is necessary for a feature or service you choose to use.
When applicable, we follow these practices:
- We explain the feature-related reason for requesting the permission.
- We ask for runtime permission through the operating system where required.
- We provide an in-app disclosure before access where Google Play policy requires it.
- We limit access to the minimum data needed for the disclosed functionality.
You can usually manage or revoke permissions at any time through your device settings. If you deny or revoke a permission, some features may not work as intended.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include:
- Encryption in transit where appropriate.
- Access controls and role-based restrictions.
- Monitoring, logging, and security review processes.
- Vendor due diligence and contractual safeguards.
No system can guarantee absolute security. However, we work to reduce risk and respond promptly to security incidents in accordance with applicable law.
7. Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including providing the service, meeting contractual obligations, resolving disputes, preventing fraud, enforcing agreements, and complying with legal requirements.
Retention periods vary depending on the type of data and the app feature involved. When data is no longer reasonably necessary, we delete it, anonymize it, or securely dispose of it.
8. Data Deletion and Account Deletion
You may request deletion of your personal data by contacting us at thinkwe@interstellarnetworktechnology.top. Please use the subject line Data Deletion Request and include sufficient information for us to identify your account or request.
If a specific app provides account creation, account deletion may also be available from within that app. Where required, we will delete the account and associated personal data, subject to limited retention needed for security, fraud prevention, financial recordkeeping, dispute resolution, or legal compliance.
We may need to verify your identity before processing a deletion request. If we cannot delete certain data immediately for legal or security reasons, we will retain only the minimum data required.
9. Children's Privacy
Our services are not directed to children unless explicitly stated otherwise. We do not knowingly collect personal data from children in violation of applicable law or platform policy.
If you believe a child has provided personal data to us without proper authorization, please contact us so we can review the situation and take appropriate action.
10. International Transfers
Personal data may be processed in countries other than the country where you live. When we transfer data internationally, we take reasonable steps to ensure that the data remains protected using appropriate safeguards required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our products, services, legal obligations, or data practices. When we make material changes, we will update the "Last Updated" date on this page.
12. Contact Us
If you have questions about this Privacy Policy, your personal data, account deletion, or any privacy-related issue, please contact:
INTERSTELLAR NETWORK TECHNOLOGY PTE. LTD.